Engineer On-site Support

Even with highly automated networks, on-site technical support is still essential. With outstanding service experiences, GoSDWAN provides 24x7x365 on-site technical support, nbd on site service, global on-site support, RMA support, a global logistics network, and more professional service for customers.

GoSDWAN provides rapid, more secure and reliable connections while keeping the businesses of our valued customers ahead of others to meet the evolving business needs. We understand the needs for such services, so we provide our global professional service support services (which can be considered modular service components) to the world. Even if you and your customers do not choose GoSDWAN connectivity services, we are still willing to open up our on-site support package for you to incorporate into your solution.

Engineer On-site Support Future-proof Dynamic Networks

24x7 Emergency On-Site Support

Customize on-site support contracts for customers and provide emergency management and service support for critical sites.

24x7 NBD On-Site Support

Arrive at the customer's designated site on the next business day to provide professional enterprise network technical support according to agreed on-site service requirements and scope.

Working Hour Appointment

With sufficient time for preparation, assist customers to provide enterprise network technical support at the designated time and place.

RMA Support

Manage recovery and maintenance of equipment components around the world.

Engineer On-site Support Details

From industry practice, having engineers on site to support the network cutover operations always give customers confidence. SD-WAN/SASE sd wan professional services are evolving rapidly and now delivery methods like zero-touch configuration are available, but in branch offices without customer IT support, unexpected technical issues may still occur, such as intranet setup, firewall policy migration or upstream IP address change, which may cause failed migrations.

GoSDWAN provides a modularized onsite engineer service package that can solve this challenge for enterprise customers and SDWAN service providers, especially in organizations far away from transportation hubs and using local languages, where on-site engineer support can make sure that the project runs more smoothly. According to the urgency of on-site support, GoSDWAN provides different products at different prices. On-site engineers can bring designated hardware and remote diagnosis tools for on-site processing.